Shipping policy
Shipping Policy
Soft Flame Living
Thank you for shopping with us. Below you will find all the information regarding our shipping process.
📦 Order Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped on weekends or public holidays.
🚚 Shipping Time
We currently ship within Europe.
Estimated delivery times:
- Netherlands: 1–2 business days
- Germany, Belgium: 2–3 business days
- Austria, France, other EU countries: 3–5 business days
Please note that delivery times may vary depending on your location and external factors.
📍 Shipping Location
All orders are shipped from the Netherlands.
📦 Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
🔍 Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
⚠️ Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- courier issues
- customs or logistical delays
- high demand periods
📬 Incorrect Address
Please ensure that your shipping details are correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
📩 Contact
If you have any questions about your shipment, feel free to contact us at:
support@softflameliving.com